Lulubox App Terms & Conditions — Know Before You Play

01 General Terms

Lulubox app is an online betting and gaming platform operating for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between lulubox app and its users. By accessing the lulubox app website or mobile app, you automatically agree to be bound by these terms.

These terms are written in plain English so that users can easily understand them. Lulubox App believes transparency is the best policy — which is why all terms are stated clearly.

Lulubox app reserves the right to change, amend, or update these Terms & Conditions at any time. Users will be notified of any changes via app notification and email. Continued use of lulubox app following any changes will be considered acceptance of the updated terms.

02 Account Registration & Eligibility

To register an account on lulubox app, the following conditions must be met:

• You must be 18 years of age or older. Registration by minors is strictly prohibited.
• Each individual may only register one account. If multiple accounts are found, all will be suspended and any funds held may be forfeited.
• All information provided during registration must be accurate and truthful. Submitting false information will be considered a violation of these terms.
• It is your responsibility to keep your mobile number, email, and personal information up to date.
• Keep your account password secure — do not allow anyone else to access your account.

Lulubox app reserves the right to reject any registration application, particularly if the information provided cannot be verified or eligibility requirements are not met.

03 Deposit & Withdrawal Policy

Lulubox app supports deposits and withdrawals via Bangladesh's popular mobile banking services — bKash, Nagad, and Rocket. Key payment rules are as follows:

• All deposits and withdrawals must be made using a mobile banking account registered in your own name.
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 15 minutes and no longer than 24 hours.
• Large withdrawal requests may be held pending completion of KYC (Know Your Customer) verification.
• Making or receiving payments through a third party is strictly prohibited. If detected, the account will be suspended.
• If you experience any issues with a deposit transaction, contact the support team within 24 hours.

Lulubox App is committed to preventing money laundering. If any suspicious transaction is detected, the account may be temporarily suspended pending investigation.

04 Bonus & Promotion Terms

Lulubox App offers a variety of bonuses and promotional offers. Each offer comes with specific terms that must be followed:

• Welcome Bonus: New members receive a 100% bonus on their first deposit. To withdraw this bonus, a total wager of 10x the combined deposit and bonus amount is required.
• Daily Cashback: Cashback is credited at a set rate on your daily net loss. It cannot be withdrawn directly — it must be used for betting.
• Referral Bonus: You can earn a bonus by referring a friend, provided the referred person completes their first deposit.
• Any attempt to claim bonus benefits through multiple accounts will result in all associated accounts being suspended.
• Lulubox App reserves the right to modify or cancel any bonus offer at any time.

In any bonus-related dispute, Lulubox App's decision is final. Failure to comply with bonus terms may result in the bonus and any associated winnings being forfeited.

05 Sports Betting Rules

The following rules apply to all Sports Betting activity on Lulubox App:

• Once a bet is accepted, it cannot be cancelled. However, if the event is cancelled, your stake will be refunded.
• Odds for pre-match bets may change before a match begins. The odds at the time the bet is confirmed will apply.
• Lulubox App is not liable for any bets voided due to server delays or technical issues during live betting.
• If a match is abandoned or only partially completed, Lulubox App will settle bets in accordance with its established rules.
• For any match result determination, information from official sources will be considered final.
• Lulubox App reserves the right to void any bets placed at incorrect odds caused by a system error.

06 Live Casino Rules

The following rules apply to games in the Lulubox App Live Casino section, including Baccarat, Roulette, Blackjack, and other titles:

• Live Casino games are conducted in real time and the dealer's decision is final.
• If your internet connection drops, the outcome of any active hand or round will be determined automatically by the system.
• Minimum and maximum bet limits are set for each game and will be displayed before the game begins.
• If a technical issue occurs during a game, that round will be voided and all bets refunded.
• Any attempt to gain an unfair advantage or manipulate games using software will result in permanent account closure.

07 Prohibited Activities

The following activities are strictly prohibited on Lulubox App:

• Creating multiple accounts to claim bonuses or other benefits.
• Using bots, automated software, or artificial intelligence for betting or gaming.
• Match fixing or placing bets based on insider information.
• Placing bets or managing an account on behalf of another person through a third party.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Using lulubox app for money laundering or any other illegal financial activity.
• Threatening or harassing other users.

Involvement in any of the above activities will result in immediate account closure, forfeiture of all balances, and legal action where applicable.

08 Account Suspension & Closure

Lulubox App may suspend or permanently close an account under the following circumstances:

• Violation of any provision of these Terms & Conditions.
• If registration is completed using false or incomplete information.
• If suspicious or unusual betting patterns are detected.
• Failure to complete KYC verification or provide the required documents.
• If an account has been inactive for an extended period (more than 12 months).

You may request to close your Lulubox App account at any time through our support team. You will be given the opportunity to withdraw any verified balance before the account is closed.

09 Privacy & Data Security

Lulubox App takes the protection of your personal data seriously. For full details on how we collect and use your information, please refer to our Privacy Policy Read.

• Your personal information is kept secure through SSL encryption.
• Lulubox App does not sell or share your personal information with third parties, except where required by law.
• If you notice any unusual activity on your account, contact Lulubox App support immediately.
• Never share your login credentials (password, OTP) with anyone — Lulubox App will never ask for your password.

10 Responsible Gaming Policy

Lulubox app is committed to responsible betting. We want every user to enjoy a healthy form of entertainment — betting should be a source of fun, not a cause of problems.

• You can set your own daily or monthly deposit limits at any time.
• You may request a self-exclusion for a specified period of time.
• A betting break option is available in Lulubox App settings.
• If you notice signs of problematic betting habits, please visit our Responsible Gaming Go to page.

If you feel that betting is affecting your daily life, please seek professional help. lulubox app is always here to support you.

11 Dispute Resolution

Any disputes or complaints arising from the use of the Lulubox App will be handled through the following process:

• Contact the Lulubox App support team first — most issues are resolved within 24 hours.
• If your issue remains unresolved through support, please submit a formal complaint.
• In betting-related disputes, game logs and system records will serve as the final and definitive evidence.
• If a complaint is not resolved within 30 days of submission, it may be escalated to arbitration.

Lulubox App is committed to resolving disputes in a fair and transparent manner. Our goal is to build a lasting, trustworthy relationship with every user.

12 Contact & Support

If you have any questions about these Terms & Conditions or need further information, please contact the lulubox app support team:

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Live Chat: Available directly on the lulubox app website and mobile app

Our support team provides assistance in Bengali. Don't hesitate to reach out whenever you need help — we're always here for you.